In addition, please note that Canada Post will be closed on November 11th for an observed holiday. All couriers will be closed on December 25th, December 26th and January 1st.

UNITED STATES

Our standard shipping rate for orders to the United States is $9.99 USD. 

ECS Coffee will ship any order across the continental United States (see below for some exceptions for remote areas) via one of our shipping couriers. Courier is decided at our discretion by our shipping department to ensure your order is expedited as quickly and efficiently as possible. Orders under $800 are delivered with associated shipping costs, taxes and duties prepaid by ECS Coffee. Duties and associated taxes on large orders are calculated by the courier based on the items in your order.

Please note: Due to vendor and distribution agreements, some products cannot be shipped to addresses outside of Canada.

For questions about an order, other questions and comments, please contact our customer service team via email at webdesk@ecscoffee.com or call us toll free at 1-800-263-3890.

Shipping Details & Exclusions

 *Standard shipping may not be available for select areas in the United States. Please see shipping surcharges section below for remote areas.

Orders are shipped Monday-Friday (excluding holidays). 

Please note that we close our warehouse for holidays.

If you have any questions about the couriers we ship with, please email webdesk@ecscoffee.com. Because our team packs products 7 days per week, we cannot guarantee any shipping requests. 

• Please note that these are estimates of shipping from the time your order is picked up from our warehouse. We process orders on weekdays (excluding Canadian holidays) and packages are picked up by our courier once a week.

Shipping Surcharges for Remote Areas

Certain remote areas within the United States have limited delivery service and this results in high shipping costs. We are unable to offer free shipping to these areas, but do have competitive rates of which you can take advantage. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause. 

We currently do not ship to: 

• PO Boxes
• Alaska, Hawaii, and a few other protectorates/territories like Guam and Puerto Rico

Order Turn-Around-Time

International and US orders are processed on a first come, first serve basis and are dispatched from our warehouse twice per week. We process orders on business days (excluding Canadian holdiays). However, during the busy holiday season, your order may take longer to ship out than usual due to the heavy volume of orders. Your order may also take longer to ship out when we are running flash sales or events. In some instances when items are thought to be in stock but are not available, you will be notified via email of the options available to you prior to your order shipping. Please note, we reserve the right to not ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

Receiving Your Shipment

Please follow these basic guidelines to ensure the option of returning any of the products purchased:

a. In some cases, we will request a direct signature by the recipient. This option is commonly used for highly priced and valued items. Although we do not request direct signature as a regular practice with shipments, customers must be present to receive, inspect, and sign for their delivery if a signature is required.

b. Before signing/receiving the order, please ensure all shipments pieces are present and undamaged.

c. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

d. When your order arrives, unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) to webdesk@ecscoffee.com or call us toll free at 1-800-263-3890.

Keeping Track Of Your Order

Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.

For all other tracking information, visit your account to see the tracking information for your order. 

Undelivered Packages & Porch Piracy

In the rare case that a package does not make it to you, we will communicate with our couriers on your behalf to try and locate the package. Our couriers provide us with photos of delivered packages, so we are able to pinpoint the exact location where the package was delivered. 

If your package shows as delivered with a delivery photo but is not there, please check with your neighbours or family members. In rare cases your package may have been stolen by "porch pirates", which is a lot more common during the holiday season. Unfortunately we are not responsible for packages lost or stolen due to Porch Piracy. To protect yourself against porch piracy, we recommend keeping an eye on your tracking information to ensure you can collect your order when it is delivered. 

Final Sale Items & No Return Items

Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are individual or opened single serve capsules, and any other opened, consumable products. Freshly ground whole beans are not returnable. If you have an issue with your machine or appliance, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890. We can help troubleshoot your machine, and provide you with help using your new machine. In the case that the machine has a warranty concern, we can help you start a new warranty claim with the manufacturer.

Any items marked in the product description as “Final Sale” cannot be returned.

Returns

For our full return policy, please visit our returns & exchanges page here. 

Shipping Discrepancies

We have a multi-step process to ensure accuracy of all orders that ship from our warehouse. Each item is scanned twice through our system so it is unlikely you will receive the wrong item. We also track serial numbers of items (where applicable) we ship and keep a record of the weight of each shipment. This additional step enables us to duplicate each shipment, repack and confirm all items were shipped by weight. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us right away by sending an email to webdesk@ecscoffee.com or call 1-800-263-3890 so we can rectify this for you asap.

Damaged Items

Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.

Please follow the process below to notify us of your damaged items.

Returning Damaged Goods

The return process must be carefully followed in order to ensure there are no issues when returning your product:

a. Call us toll free at 1-800-263-3890 and request to speak to an online customer service representative.

b. The online customer service representative will record your information and acknowledge your claim(s).

c. Follow the directions given by the online customer service representative to return your order. It is extremely important that you include the details of your claim(s) and copy of your receipt with the returned order.

Returns will be processed within 5 business days upon ECS Coffee receiving them.

Cancelling Your Order

If you have placed an order and would like to cancel it, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890 within 3 hours of placing your order to cancel it free of any charges. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Returns section on this page.

If you have any questions, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890. We will be happy to help!

CANADA

• Standard & Free Shipping
• Shipping Details & Exclusions
• Local Same Day & Next Day Delivery
• Shipping Surcharges
• In-Store Pickup
• Order Turn-Around-Time
• Receiving Your Shipment
• Keeping Track Of Your Order
• Returns
• Damaged Items
• Returning Damaged Goods
• Undelivered Packages
• Cancelling Your Order

Standard & Free Shipping

**Please Note: In order to not raise our shipping charges due to extra surcharges & gas fees with couriers, we will be selecting the most economical shipping option for your order, however some areas may require additional shipping charges. We select from a range of couriers depending on your location. As such shipping time may vary. Thank you for your understanding.

Our standard shipping rate for orders under $79 is a flat rate of $14.99. Orders over $79 receive free standard shipping. 

ECS Coffee will ship any order for free within Canada (see below for some exceptions for remote areas) with a minimum purchase value of $79 before taxes and after discounts via one of our shipping couriers. We ship with a variety of couriers to ensure the best pricing and delivery times for the area, these are a combination of FedEx, Canada Post, and local couriers. Courier is decided at our discretion by our shipping department to ensure your order is expedited as quickly and efficiently as possible.

Please note: Free shipping is only eligible on orders over $79 after discounts. Discounts includes rewards earned through Brew Bucks or coupon codes.

For questions about an order, other questions and comments, please contact our customer service team via email at webdesk@ecscoffee.com or call us toll free at 1-800-263-3890.

Shipping Details & Exclusions

 *Free Shipping may not be available for remote areas. See Shipping Surcharges section below.

Orders are shipped Monday-Friday (excluding holidays). Orders placed after 12:00pm ET begin shipping the next business day. If there is a delay shipping your order due to stock discrepancies, we will contact you within 24 hours.

Please note that we close our warehouse for stat holidays, so orders placed for any shipping method on a holiday will be prepared for shipment the following business day.

If you would like to request a particular shipping courier please contact us immediately after placing your order with your order number at webdesk@ecscoffee.com . Because our team packs products 7 days per week, we cannot guarantee all shipping requests will be possible. We may not be able to accommodate all requests to ship with a particular courier. Click Here to see a full list of postal codes that may have limited delivery service available. 

Local Same Day & Next Day Delivery

We are now offering Same Day & Next Day Delivery to local customers in select cities in the GTA / Halton / Hamilton area. If this shipping option is available to you, the Same Day / Next day shipping rates will show as a shipping method at checkout. You must select the Same Day / Next Day Shipping option at checkout to guarantee that your order will be sent via Same Day Delivery.

Orders placed Monday - Friday with Local Same Day Delivery before 11 am will be delivered to you on the day you placed the order. Orders placed after 11 am will be delivered to you the following week day. Orders are collected from our warehouse after the deadline of 11 am and delivered between 1 pm - 9 pm. 

Please be home to receive your delivery if you select same day shipping. Please be aware that high value orders of machines will require you to sign for the delivery, to avoid leaving expensive packages unattended outside where they could be stolen.

Please note: Same Day / Next Day is only operational Monday - Friday. Any next day / Same day shipping orders placed over the weekend will be delivered on the following Monday. We do not ship on stat Holidays as we close our warehouse and store for stat holidays. Orders placed on a stat holiday will ship out the following business day.

If you are ordering for a business, please only select the Same Day Delivery shipping method if your business is open until 9 pm. Deliveries for Same Day take place between 1 pm and 9 pm, so if your business is closed we will NOT be able to deliver your order.

Once you select Same Day delivery as a shipping option, our courier will collect your package from our warehouse. When your package is on route for delivery, you will receive notification via text and email to let you know. You'll receive a phone call or text when your package has arrived.

Same Day and Next Day delivery is available to select postal codes in the below service map. We're unable to offer service to Waterdown and Milton at this time, but will be expanding our local delivery areas in the future.

Shipping Surcharges for Remote Areas

Certain remote areas within Canada have limited delivery service and this results in a high shipping costs. We are unable to offer free shipping to these areas, but do have competitive rates with FedEx and Canada Post of which you can take advantage. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.

These areas include (but are not limited to) Yukon, Northwest Territories, Nunavut and the following postal codes:

British Colombia:

V0A, V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0M, V0N, V0P, V0R, V0T, V0V, V0W, V0X, V1C, V1E, V1G, V1J, V1L, V2H, V2G, V2V, V4V, V3Y, V5Y, V6M, V7Z, V8A, V8B, V8C, V8G, V8J, V8K, V8M, V8L

Manitoba:

R0A, R0C, R0B, R0E, R0G, R0J, R0K, R0L, R0M, R8A, R8N, R9A

Alberta:

T0B, T0E, T0H, T8H, T8S, T0G, T0A, T0C, T0J, T0K, T0P, T0L, T0M, T8N, T8V, T9C, T9E, T7S, T9S, T9V

New Brunswick:

E4P, E4X, E7H, E8E, E8J, E8T, E9E

Newfoundland & Labrador:

A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0N, A0P, A0R, A1E, A1L, A1M, A1S, A1V, A1X, A1Y, AIS, A2A, A2B, A2H, A2N, A2V, A5A, A8A

Nova Scotia:

B0E, B0J, B0K, B0N, B0P, B0S, B0T

Ontario:

K0A, K0J, K0E, K0G, K0L, N0E, N0H, N0N, P0J, P0L, P0N, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N

Prince Edward Island:

C0A, C0B

Quebec:

G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9T, J9Z, 

Saskatchewan:

S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P, S4A, S4H, S4V, S7A, S9X

Local In-Store Pickup

Avoid shipping costs and paying in advance means no checkout lines. Valid on all local orders. Place your order online and choose to pick up your order from any of our store locations during checkout. Please allow 24 hours after order is placed to pick up your order. Email notification will be sent when order is ready for pick up at the selected store location.

Please note that you will only be able to select Local Pickup when the stock in your order is available at a location. If an item in your order is out of stock at a location, you will not be able to select that location for pickup.

After you receive your email notification letting you know your order is ready, visit us in-store & talk to a staff member to collect your order. 

Orders over $100 require photo ID and the credit card used for the order to pick up. This is to prevent fraud, and to ensure that you get the correct order. Please bring your photo ID and credit card used for the purchase with you to pick up your order. Orders under $200 may be picked up by someone other than you. If you are sending someone to pick up your order, please respond to the email pickup notification to let the store staff know, including the first and last name of the person retrieving your package for you. The person retrieving your parcel must display their own photo ID to staff to pick up the item.

All orders over $200 must be picked up by the person who ordered, and must show the purchase credit card and photo ID at time of pickup.

Order Turn-Around-Time

It is regular practice at ECS Coffee to ship orders out the same day if the initial order is received before 12:00 pm ET (handling times may change based on the selected shipping option). However, during the busy holiday season, your order may take longer to ship out than usual due to the heavy volume of orders. Your order may also take longer to ship out when we are running flash sales or events your order may take longer to leave our warehouse. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

*Shipments are processed Monday through Friday, excluding holidays.

Receiving Your Shipment

Please follow these basic guidelines to ensure the option of returning any of the products purchased:

a. We require a signature for high value machine and equipment orders over $200. This is to help reduce porch piracy and theft of high value packages. Although we do not request direct signature as a regular practice with all shipments, customers must be present to receive, inspect, and sign for their delivery if a signature is required.

b. Before signing/receiving the order, please ensure all shipments pieces are present and undamaged.

c. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

d. When your order arrives, unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) to webdesk@ecscoffee.com or call us toll free at 1-800-263-3890.

Keeping Track Of Your Order

Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.

If you selected Same Day Shipping, click here to track your same day delivery.

For all other tracking information, visit your account to see the tracking information for your order. 

Undelivered Packages & Porch Piracy

In the rare case that a package does not make it to you, we will communicate with our couriers on your behalf to try and locate the package. Our couriers provide us with photos of delivered packages, so we are able to pinpoint the exact location where the package was delivered. 

If your package shows as delivered with a delivery photo but is not there, please check with your neighbours or family members. In rare cases your package may have been stolen by "porch pirates", which is a lot more common during the holiday season. Unfortunately we are not responsible for packages lost or stolen due to Porch Piracy. To protect yourself against porch piracy, we recommend keeping an eye on your tracking information to ensure you can collect your order when it is delivered. 

Final Sale Items & No Return Items

Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are individual or opened single serve capsules, and any other opened, consumable products. Freshly ground whole beans are not returnable. If you have an issue with your machine or appliance, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890. We can help troubleshoot your machine, and provide you with help using your new machine. In the case that the machine has a warranty concern, we can help you start a new warranty claim with the manufacturer.

Any items marked in the product description as “Final Sale” cannot be returned.

Returns

For our full return policy, please visit our returns & exchanges page here. 

Shipping Discrepancies

We have a multi-step process to ensure accuracy of all orders that ship from our warehouse. Each item is scanned twice through our system so it is unlikely you will receive the wrong item. We also track serial numbers of items (where applicable) we ship and keep a record of the weight of each shipment. This additional step enables us to duplicate each shipment, repack and confirm all items were shipped by weight. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us right away by sending an email to webdesk@ecscoffee.com or call 1-800-263-3890 so we can rectify this for you asap.

Damaged Items

Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.

Please follow the process below to notify us of your damaged items.

Returning Damaged Goods

The return process must be carefully followed in order to ensure there are no issues when returning your product:

a. Call us toll free at 1-800-263-3890 and request to speak to an online customer service representative.

b. The online customer service representative will record your information and acknowledge your claim(s).

c. Follow the directions given by the online customer service representative to return your order. It is extremely important that you include the details of your claim(s) and copy of your receipt with the returned order.

Returns will be processed within 5 business days upon ECS Coffee receiving them.

Cancelling Your Order

If you have placed an order and would like to cancel it, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890 within 3 hours of placing your order to cancel it free of any charges. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Returns section on this page.

If you have any questions, please email webdesk@ecscoffee.com or call us toll free at 1-800-263-3890. We will be happy to help!