Warranty Info
When you purchase a machine from us, you may be eligible to receive warranty support through the manufacturer of the machine, depending on the brand. Please ensure you register your machine with the manufacturer. In some cases, ECS Coffee is an authorized service centre that can handle your warranty. Please read your machines specific warranty to understand any limitations and timeframes before you proceed.
Extended Warranty
In addition, we now offer an extended warranty option through Mulberry. Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. We offer 3 and 4 year warranty plans on most of our small electrics. Along with comprehensive coverage for your products, Mulberry also offers the following:
- 24/7 customer support
- Hassle-free online claims
- No deductibles or hidden fees
To opt in to extended warranty on your product, just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed. See the full Mulberry Warranty Contract here.
Already have a Mulberry protection plan and need to make a claim? Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.
Click here for more information about Extended Warranty.
Brand Warranty
If you have a warranty concern with your machine, below are the steps you must take.
| Baratza | All warranty issues must be directed to Baratza at support@baratza.com or 425-641-1245. Shipping charges are the responsibility of the customer for this warranty. |
| Bodum | Your warranty is with Bodum. Click here to learn more. |
| Bonavita | Please reach out to Bonavita to learn more about your warranty. Click here to submit a Bonavita Warranty Claim. Shipping charges are the responsibility of the customer for this warranty. |
| Breville |
You must contact Breville for warranty service at 1-855-683-3535 or visit the Breville website for support. Click here to learn more about your Breville Warranty. |
| Bunn |
Bunn brewers are under warranty with Bunn. You can contact them at (905) 841-2866 |
| Cuisinart |
Cuisinart brewers are under warranty with Cuisinart. You can contact them at toll free number at 1-800-472-7606 |
| DeLonghi |
Contact Delonghi at 1-800-322-3848 and they will provide you an RMA number and direction. You can drop your machine off at either of our locations with the RMA number. Click here to learn more about your DeLonghi warranty. |
| DF Grinders | Your grinder warranty is through ECS Coffee if purchased from us. Simply contact us or bring in your proof of purchase (receipt or order number) and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| ECM | Your machine warranty is through ECS Coffee if purchased from us. Simply contact us or bring in your proof of purchase (receipt or order number) and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Eureka | Your machine warranty is through ECS Coffee if purchased from us. Simply contact us or bring in your proof of purchase (receipt or order number) and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Gaggia |
Your brewer warranty is through ECS Coffee if purchased from us. Simply contact us or bring in your proof of purchase (receipt or order number) and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Jura |
You must contact Jura for warranty service at 1-855-544-8600. We are not an authorized warranty centre although we can repair most Jura brewers. We cannot handle warranty issues at this time. Jura has a service centre location in Mississauga Ontario. |
| Keurig Commercial Brewers |
The following models are warrantied by ECS if purchased from us. Simply bring in your proof of purchase and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. Deskpro(K130), K1500, K150, K155, K2500, K3500, K4500, K2550 |
| KitchenAid |
Your warranty is through KitchenAid. Click here to start a warranty claim. |
| La Pavoni |
Your machine warranty is through ECS Coffee if purchased from us. Simply contact us or bring in your proof of purchase (receipt or order number) and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Lavazza |
Your Brewer warranty is through ECS Coffee if purchased from us. Simply bring in your proof of purchase and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Lelit |
Your Brewer warranty is through ECS Coffee if purchased from us. Simply bring in your proof of purchase and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Mars / Flavia |
Your Brewer warranty is through ECS Coffee if purchased from us. Simply bring in your proof of purchase and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Nespresso | Your Brewer warranty is through Nespresso Canada. Visit the Nespresso Website to register your machine. To get warranty assistance on your Nespresso Machine click here. |
| Profitec | 1 year warranty through ECS Coffee if purchased from us. Simply bring in your proof of purchase and we will handle your claim. Shipping charges are the responsibility of the customer for this warranty. |
| Rocket |
You must contact Rocket for warranty service at 1-855-544-8600. We are not an authorized warranty centre although we can repair most Rocket brewers. We cannot handle warranty issues at this time. Rocket has a service centre location in Mississauga Ontario. Shipping charges are the responsibility of the customer for this warranty. |
| Saeco / Philips |
You must contact Saeco for warranty service at 1-800-933-7876 Click here for more information on your Saeco / Philips warranty. |
| Smeg |
Your warranty is with Smeg via Royco Limited www.Roycolimited.com. Please contact Royco Limited toll free at 1-877-528-4846 or email warrantyservices@roycolimited.com for more info. |
| Technivorm / Moccamaster |
Contact Technivorm at 855.662.2200, and they will provide you an RMA number and direction. You can drop your machine off at either of our locations with the RMA number. Click here to learn more about your Moccamaster warranty. |
| Timemore | Your warranty is with Timemore. Please contact Timemore - click here. |